Terms and conditions

Disclaimer

 

Whilst we continue our best endeavours to ensure the security of our website, we accept no responsibility or liability for any misuse of the site or materials within. By making use of a Brookfield Photography password to log in to this site you warrant that you are, or have permission from the legal guardian of the photographed subject(s) to do so. We accept no responsibility or liability should a third party use this information to gain access to online content for unauthorised or illegal purposes either prior to the legal guardian receiving this information or after, when in the care of the legal guardian or authorised user. Furthermore, we take no responsibility or liability should an unauthorised party gain access via an authorised user's computer or e-mail sent via an authorised user's computer. Displaying of Images When available, small unprintable images of the photographed subject(s) will be displayed upon a successful log in. The image is held on a secure server and access to these images can only be gained via the Brookfield Photography password. These details are unique for each photographed subject(s). As an added security measure we have ensured that once logged in to the site, the images cannot be saved, copied or downloaded. The images are screen resolution only and their only purpose is for proofing and identifying the subjects as an aid to placing an order. However, if the subject(s) legal guardian would like the image removed from the secure server they should send an email quoting the proof number and Brookfield Photography password but please be aware that all this will do is prevent the legal guardian from choosing from a wider range of order options.

 

Delivery

 

Standard Delivery to the UK mainland is £3.00 whatever the size of your order. We aim to despatch orders within 14 days but please allow 21 days for delivery. If for any reason you have a query regarding the delivery of your order, please email us. Please remember to include your full name, telephone number and the order reference quoted online when corresponding by email. For overseas orders (including Ireland & Channel Islands) please email us or telephone us on 01527 460154 for a delivery quote. Unfortunately, we will not be able to process your order via our website but our staff will help you over the phone. Should you encounter any difficulties whilst placing your order, please call us on 01527 460154.

 

Returns Policy

 

We check all prints before leaving the lab and take great care in packing your order to ensure that they arrive in pristine condition. However, if you do find a fault with your order, please return to us within 14 days and a replacement will be sent out as soon as possible. Please make sure to include a note detailing the reason for return. This note must include your order number. We will refund your postage costs only if the fault occurred whilst your order was in our care. Note: For your protection, we recommend that you obtain a certificate of posting when returning your order. (Available from the post office at time of posting)

 

Copyright

 

Please note that the copyright for all of the pictures on this site belongs to Brookfield Photography who captured the image. Their sale is restricted to private use and they cannot be printed from the screen, copied, distributed, published or used for any commercial purpose without the written consent of the Brookfield Photography who holds the copyright. There may be an additional fee to pay. Wedding packages that are sold specifically as JPG images are shared copyright between Brookfield Photography & the purchaser.

 

Privacy Statement

 

Your Personal Data:

What we need

Brookfield Photography will be the ‘Controller’ of the personal data you provide to us. With any purchase, we collect basic personal data about you including name, address, email and phone numbers .

Why we collect your data

We need your basic personal data in order to provide you with our service. We will not collect any personal data from you that we do not need in order to provide and oversee this service to you.

What we do with your data

All the personal data we hold is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union.

No 3rd parties have access to your personal data unless the law or our contract with you, allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep your data

We keep your images for the length of time agreed upon in our contract with you, after which time they will be deleted.

What we would also like to do with your data

We do not use your name and email address to inform you of our future offers and similar products. Any such offers are confined to paid advertising methods, social media or our website.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact Kay Kemp info@brookfieldphoto.com who will investigate the matter.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

 

Security

 

Safe Technology: Our Secure Sockets Layer (SSL) Thawte Server software enables us to provide the highest industry standard of 128-bit-encryption. It is among the best and strongest of the software available today for secure online commerce transactions. It encrypts all of your customer's personal information, including credit card number, name, and address, so that it cannot be read.

 

Booking Conditions

 

Brookfield Photography can not be held responsible for adverse weather conditions, errors made by third party labs or mechanical failure of equipment. Every effort will be made to ensure a close to life reproduction but due to the chemical nature of the print a perfect match can not be guaranteed. Brookfield Photography reserves the right to display images for advertising on websites, brochures etc for the sole benefit of Brookfield Photography. Any deposit paid is only accepted on a non refundable basis.

 

Creative Licence

 

Brookfield Photography shall be granted be granted creative and artistic licence in relation to the choice of locations and poses used. Our judgement on photographic style and the number of photographs taken shall be deemed as correct, due to changes in weather conditions and the availability and the willingness of subjects. We will do our best to honour requested photographs but do not undertake to guarantee any specific picture nor incorporate any specific background, location or group arrangement.